Communication Restoration. Show Respect

Communicating as I have addressed before is now more focused on efficiency rather than frequency----IT SHOULD BE.
There are so many more conveniences to share or waste expression. Recently I have seen a trend that I hope will redirect itself. That is people who leave more content of substance on social networks than professional ones.

My particular pet peeve is the voice mail or e-mail that says "call-me". About what? What is the about? Tell me something. Share information. It is really "gamey" and egotisical to not communicate some sort of value. I am personally motivated to act the oposite---if you do not have anything important to share then I will call back or reach out when every other priority has been reached and I am scouting for more things to do.

Okay, tip time:

1. Tell'em who you are
2. Tell'em why you are calling
Insert you number or e-mail at this point
3. Convey or share relevant information or a reason why they should connect with you
4. Tell'em what you think they will gain from re-connecting with you and
5. Repeat your contact information .....twice


People will appreciate this and you will get far more people returning your messages+Faster.

Now get out there and get it done!

It's about people

A few months ago, I got to be part of a group of Major corporations c-level executives planning retreat. We were placed in groups of 7 to 8 people and asked to solve this question:
"What can Corporations and executives do to restore confidence and trust with consumers and the public?"

The answers remarkably all represented this theme:
Treat people with respect again. Treat them with their interest in mind and not just our (company) own short term self interests. An example is to put "people" on the phone again--not mechanized voices and a 100 choices and speak understandably and have freedom to think and decide -off script. The second solution was to start by restoring respect to your own employees-they see when greed is at work -decisions are short term and if the investments are in durability of people or deniable plausability for selfish, shortsighted actions.

Furthermore, I add that it starts with us. We know when the "emperor has no clothes" and we need the courage of conviction to start admitting and declaring when "that' not right"--moreover--do what's right to make it right.

Don't know what's right?--stay tuned